Terms and Conditions

Man with Van Camden Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Camden provides removal and related services. By making a booking, using our services or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual or business that requests and pays for the services.

Services means any removal, collection, delivery, loading, unloading, packing, furniture move, or related assistance carried out by Man with Van Camden.

Goods means the items, belongings, furniture, equipment, and other property that the Customer asks us to move, handle, transport or store.

Vehicle means any van or other vehicle used by us to provide the services.

Operatives means drivers, porters, and other staff or contractors engaged by us to provide the services.

2. Scope of Services

We provide man and van removal services, including collection and delivery of household and commercial goods, local moves, part-loads, and other transport tasks as agreed at the time of booking. The precise scope of work, including addresses, dates, times, and any special requirements, will be agreed verbally or in writing before the booking is confirmed.

We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, illegal, excessively heavy, unhygienic, or likely to cause damage to the Vehicle, the Operatives or other Goods.

3. Booking Process

Bookings can be made by the Customer through our accepted booking channels. When requesting a quotation, the Customer must provide accurate and complete information, including:

Full collection and delivery addresses and details of access.

Requested date and approximate time for the move.

An accurate description and approximate volume of the Goods.

Details of any fragile, high-value or bulky items.

Information about stairs, lifts, parking restrictions, and any special access requirements.

A booking will only be treated as confirmed when we have accepted the request and the Customer has accepted the quoted rate, together with any applicable deposit or pre-payment requirements. We may refuse any booking at our discretion.

The Customer is responsible for checking that all details on the quotation and booking confirmation are correct. Any changes made after confirmation may affect availability, the price and the time required to complete the job.

4. Quotations and Pricing

Quotations are based on the information supplied by the Customer. Prices may be calculated by time, distance, volume, specific items, or a combination of these factors. Any quotation is conditional upon the information provided by the Customer being accurate and complete.

We reserve the right to amend the price if:

The Customer adds additional items, locations, or services.

Access is significantly different from that described during the quotation.

Waiting time is incurred beyond what is reasonably expected.

There are delays or circumstances outside our control, including but not limited to traffic, parking issues, lift failures, or the Customer not being ready at the agreed time.

All prices will be communicated before the job begins. Any additional charges will be explained as they arise, where reasonably practicable.

5. Payments and Charges

Unless otherwise agreed in advance, payment is due on completion of the services on the same day. We may, at our discretion, require full or partial payment in advance for certain bookings, including larger moves or services scheduled at peak times.

Payment methods will be communicated to the Customer at the time of booking. The Customer agrees to ensure that sufficient funds are available and that the chosen payment method is valid and authorised.

If payment is not made when due, we reserve the right to:

Charge reasonable administration fees for late payment.

Charge interest on any overdue sum at the statutory rate from the due date until payment is received in full.

Retain Goods in our possession until full payment has been made.

Take appropriate steps to recover unpaid sums, and to recover all reasonable costs incurred in doing so.

6. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are properly packed, secured and ready to be moved, unless packing services have been expressly agreed.

Declaring any fragile or high-value items in advance and drawing our attention to any items requiring special care.

Ensuring that all corridors, stairways, lifts and entrances are clear and suitable for moving the Goods.

Arranging and paying for any parking, permits, or access permissions necessary for the Vehicle to park and operate safely and legally.

Ensuring that someone with authority is present at both collection and delivery addresses to oversee the move, provide instructions and sign any required documents.

The Customer must not ask our Operatives to perform any task that falls outside the agreed services or that may be unsafe or illegal. If the Customer does so, any resulting loss or damage will be the responsibility of the Customer.

7. Access, Parking and Delays

The Customer must provide accurate information about access at all locations. This includes notice of any parking restrictions, loading limitations, time constraints and roadworks that may affect the services.

If we are unable to park reasonably close to the property, or if access is significantly restricted, we may need to charge extra for additional time or distance required to complete the move.

While we make every reasonable effort to arrive on time and complete the work within the estimated period, all arrival and completion times are approximate. We are not liable for late arrival or delays caused by circumstances beyond our reasonable control, such as severe traffic, accidents, breakdowns, extreme weather, or delays caused directly or indirectly by the Customer.

8. Cancellations and Changes

If the Customer needs to cancel or change a booking, they must inform us as soon as reasonably possible. The following will usually apply, unless otherwise stated at the time of booking:

Cancellation with more than 48 hours notice before the scheduled start time will generally not incur a cancellation fee.

Cancellation with less than 48 hours but more than 24 hours notice may incur a partial charge to cover allocated resources and lost opportunity.

Cancellation with less than 24 hours notice, or failure to be present at the agreed time and location, may incur a charge up to the full quoted price.

Any pre-paid deposits may be non-refundable if the booking is cancelled at short notice. We will inform the Customer of any specific cancellation terms at the time of booking.

If we need to cancel or reschedule a booking due to reasons beyond our control, we will provide as much notice as possible and offer a new date and time. Our liability in such cases will be limited to the value of any payments already made for the affected booking.

9. Handling of Goods and Exclusions

We will take reasonable care in handling the Goods. However, we do not accept responsibility for the following unless otherwise agreed in writing:

Jewellery, watches, precious stones, money, securities or other items of high intrinsic value.

Perishable or temperature-sensitive goods.

Animals, plants or living organisms.

Items that the Customer has packed inadequately or in unsuitable containers.

Electrical or mechanical failure of appliances where there is no visible external damage.

The Customer should move or suitably insure such items separately. If we agree to handle any of these items, it will be entirely at the Customer’s risk unless otherwise agreed and insured.

10. Liability for Loss and Damage

We will only be liable for loss of or damage to Goods caused by our negligence or breach of contract, subject to the limitations set out in these Terms and Conditions.

Our liability for any single claim or series of related claims arising out of one event shall be limited to a reasonable amount, taking into account the value of the Goods, the level of risk, and the price paid for the services, unless otherwise agreed in writing.

We will not be liable for:

Loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, road closures, or third-party actions.

Normal wear and tear, or minor scratches or scuffs that may occur despite reasonable care.

Damage to Goods where the Customer or a third party has instructed us to move items in a manner that is unsafe, against our advice, or unsuitable for the item.

Indirect or consequential losses, such as loss of profit, loss of enjoyment, or loss of business.

The Customer must inspect the Goods as soon as reasonably possible after delivery and notify us of any apparent loss or damage in writing within a reasonable period. Failure to do so may affect our ability to investigate and respond to the claim.

11. Customer Indemnity

The Customer agrees to indemnify and hold us harmless against any loss, damage, cost, or liability arising from:

Inaccurate or incomplete information supplied by the Customer.

Items that are illegal to possess, transport or handle.

Damage or loss caused by defective or unsafe Goods, or by the Customer’s own actions or omissions.

Claims made by third parties arising from our performance of the services at the Customer’s request, except where caused by our negligence.

12. Waste, Disposal and Environmental Regulations

We are primarily a removal service and not a waste carrier. We will not remove or dispose of waste, rubbish, hazardous materials, or items requiring specialist disposal unless this has been expressly agreed in advance and is lawful under applicable regulations.

The Customer must not request us to transport or dispose of:

Hazardous waste, chemicals, asbestos, gas bottles, paint cans, or similar substances.

Clinical or biological waste.

Fly-tipped materials or goods of unknown origin that may breach waste regulations.

Where we agree to remove unwanted items, the Customer confirms that they have the right to dispose of those items and that they are not classified as hazardous or controlled waste requiring special handling. The Customer is responsible for any fines or penalties that may result from false declarations or unlawful disposal requests.

13. Insurance

We maintain appropriate cover for our operations, but this may not replace the need for the Customer to maintain their own insurance for high-value items or for full replacement cover. It is the Customer’s responsibility to ensure that their household or business insurance policies provide adequate protection during transit and handling.

14. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the services, they should raise the issue with us as soon as possible so that we have an opportunity to resolve it. We will investigate complaints promptly and aim to reach a fair outcome.

If a dispute cannot be resolved directly, both parties agree to consider reasonable alternative dispute resolution methods before starting court proceedings, where appropriate.

15. Privacy and Data Protection

We will collect and use personal data, such as names, addresses and contact details, only as necessary to provide the services, manage bookings and comply with legal obligations. We will handle personal data in accordance with applicable data protection laws and will not sell or misuse Customer information.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version that applies to a particular booking will be the version in force at the time the booking is confirmed. The latest version of our Terms and Conditions will be made available on request.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as deleted, but the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Man with Van Camden or by allowing our Operatives to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.