These Terms and Conditions set out the basis on which Man With Van Camden provides removal, transport, delivery, loading, unloading, and related man and van services to business and domestic customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service, as they govern the relationship between the customer and the service provider from the point of enquiry through to completion of the job.

For the purposes of these terms, the words “we,” “us,” and “our” refer to the service provider operating under the Man With Van Camden name, and “you” or “the customer” refer to the person, business, or organisation requesting the service. These terms apply to all quotes, bookings, and services unless we have agreed otherwise in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.

These terms are intended to be fair, transparent, and consistent with UK consumer and business law. They should be read alongside any written quotation, job description, inventory, or service note issued prior to the job. In the event of a conflict between these terms and a written agreement signed by both parties, the written agreement shall take precedence only to the extent of that specific conflict.

Booking Process

A booking with Camden Man With Van is not confirmed until we have accepted the request and, where applicable, received any required deposit or advance payment. Enquiries may be made with the service provider through an approved booking channel and must include accurate information about the collection point, delivery point, access conditions, item dimensions, quantity of items, and any special handling requirements. Quotes are based on the information supplied at the time of enquiry.

Once a quote has been provided, it may be revised if the details supplied were incomplete, inaccurate, or changed before the job begins. The customer is responsible for ensuring that all relevant information is correct. This includes, where applicable, the presence of stairs, narrow entrances, heavy items, waiting times, parking limitations, and any restrictions affecting access or loading. Any material change may affect price, vehicle size, number of staff, or estimated duration.

A booking is only binding once we issue confirmation. Confirmation may be provided verbally or in writing, including by message or email, depending on the arrangement. The customer should review the confirmed details carefully. If any part of the booking is incorrect, the customer must notify us promptly so that corrections can be made before the service date.

Service Conditions

We will use reasonable care and skill when carrying out services under the name Man With Van Camden. The customer must ensure that items are packed securely and that fragile, valuable, or sensitive goods are suitably protected unless we have expressly agreed to pack or protect them as part of the service. We may refuse to move items that are unsafe, unlawful to transport, excessively heavy, improperly packaged, or likely to cause damage to persons, property, or vehicles.

The customer must be ready for collection at the agreed time. Delays caused by the customer, including but not limited to lack of access, late readiness, or failure to obtain necessary permissions, may result in waiting charges, rescheduling costs, or cancellation fees. If we are unable to complete the service because the customer has not prepared the property or items adequately, we may treat the job as cancelled by the customer and charge accordingly.

Parking, access, permits, loading restrictions, and building rules remain the customer’s responsibility unless we expressly agree to handle them. If parking charges, tolls, congestion charges, or similar fees are incurred during the job, these may be added to the final bill where they are reasonably connected to the service. We may also adjust the service if unforeseen safety or access issues arise on the day.

Payments

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service or in advance where a deposit has been requested. We accept payment by the methods specified at the time of booking. The customer must ensure that funds are available and that payment details are accurate.

Prices quoted are based on the scope of work described at the time of booking. If the job takes longer than expected because of additional items, access issues, waiting time, or changes requested by the customer, we may charge extra at the rates advised in the quotation or confirmation. Any additional costs must be paid in full unless otherwise agreed in writing.

Where a deposit or part-payment is required, it may be used to reserve the vehicle, staff, and time slot. Unless stated otherwise, deposits are non-refundable except where we cancel the job or are unable to provide the service for reasons within our control. If payment is not made when due, we reserve the right to suspend further services and recover reasonable costs associated with collection of unpaid sums.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking, but notice should be given as early as possible. Cancellation charges may apply depending on the notice period and any costs already incurred in preparing for the job. If cancellation occurs after staff, vehicle, or resources have been allocated, we may charge a fair amount reflecting lost time and expenses.

If the customer fails to be present, cannot provide access, or does not make the goods available at the agreed time, we may treat this as a late cancellation or missed appointment. In such cases, the full or partial fee may be payable. Repeated missed appointments may lead to refusal of future bookings. Any agreed rescheduling is subject to vehicle availability and operational capacity.

We reserve the right to cancel or reschedule a booking where necessary for safety, legal compliance, vehicle breakdown, severe weather, staff unavailability, or other circumstances beyond our reasonable control. If we cancel for reasons within our control, we will provide a refund of any sums paid for the cancelled service, subject to any work already completed and any non-recoverable third-party costs incurred with the customer’s consent.

Liability and Property Handling

We will exercise reasonable care when handling your belongings, but Man With Van Camden services are not an insurance policy. The customer is responsible for arranging adequate insurance for items of high value, sentimental importance, or unusual risk. Unless we have expressly agreed otherwise in writing, we are not liable for loss or damage caused by defective packing, hidden weaknesses, inherent vice, or items that were already damaged before the job began.

Our liability for loss or damage arising from our negligence, breach of contract, or failure to use reasonable care will be limited to the total amount paid or payable for the specific job, except where the law does not permit such limitation. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such limitation is prohibited by law. If you believe any item has been lost or damaged during transit, you must notify us within a reasonable time after completion of the service and provide evidence of the issue. Claims raised late may be difficult to investigate and may not be accepted where this prejudices our ability to assess the matter.

Waste, Disposal, and Environmental Regulations

Where the service includes disposal, clearance, or removal of waste, the customer must ensure that all items offered for disposal are accurately described. We will only transport and dispose of waste in accordance with applicable UK waste regulations and any relevant licensing or carrier requirements. The customer must not request the removal of prohibited, hazardous, or unlawful materials unless we have expressly agreed and are legally permitted to handle them.

Waste may include household rubbish, furniture, general debris, or other agreed clearance items, but this does not automatically include specialist waste such as chemicals, oils, asbestos, electrical waste requiring separate treatment, pressurised containers, clinical waste, or materials contaminated by dangerous substances. If the customer presents such items without prior agreement, we may refuse collection and charge a call-out or waiting fee where appropriate.

The customer remains responsible for the accuracy of any description provided in relation to waste. If an item is misdeclared and causes additional disposal obligations, safety risk, or regulatory exposure, we may pass on any additional charges, including landfill, recycling, transfer, handling, or compliance fees. We reserve the right to report unlawful waste requests or suspected illegal disposal to the relevant authority where required by law.

Customer Obligations

The customer must take reasonable steps to prepare the service area and ensure that goods are ready for loading. This includes disassembling items where necessary, emptying drawers if required for safe movement, and ensuring that lifts, corridors, and stairways are accessible. Any restrictions affecting the move should be disclosed in advance so that we can plan safely and efficiently.

The customer must not ask us to carry out any task that would breach the law, create an unsafe working condition, or exceed the agreed scope of work. We may decline to move items that are too large for safe handling, not properly packaged, or likely to damage property. If assistance is required with unusually heavy or complex items, the customer must notify us in advance so that appropriate resources can be arranged.

Where goods are collected from or delivered to shared premises, business sites, or managed buildings, the customer is responsible for obtaining any permissions or arranging any necessary access. We are entitled to rely on instructions given by the customer or by a person reasonably believed to be authorised to act on the customer’s behalf.

Force Majeure

We will not be in breach of these terms where performance is delayed or prevented by events outside our reasonable control. Such events may include extreme weather, road closures, accidents, traffic incidents, strikes, civil disturbance, fire, power failure, government restrictions, or sudden illness affecting key personnel. In these circumstances, we will aim to contact the customer as soon as reasonably possible and agree a practical alternative date or revised arrangement.

If a force majeure event continues for an extended period and makes performance impossible, either party may cancel the affected booking. Any refund or payment adjustment will reflect the work completed, costs already incurred, and the extent to which either party has benefited from the arrangement. Neither party will be liable to the other for delay or failure caused solely by such events.

Where a journey has already commenced and an unexpected event prevents completion, we may charge for the portion of the service already performed, together with any unavoidable costs arising from the interruption. We will always seek to act reasonably in the circumstances and to minimise disruption where practical.

Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should raise the issue as soon as reasonably possible so that it can be reviewed. We may request photographs, supporting information, or other evidence to help assess the concern. Prompt notification improves the chance of identifying any remedy or corrective action, including repair, partial refund, or other appropriate resolution where justified.

We aim to deal with disputes in a fair and proportionate way. Nothing in these terms prevents either party from seeking legal advice or using available dispute resolution processes. If a matter cannot be resolved informally, the parties may consider mediation or other suitable alternative dispute resolution methods before starting court proceedings, where appropriate and practical.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer resides in Scotland or Northern Ireland, mandatory local consumer protections may still apply where required by law, but the governing law of the contract shall remain as stated here unless otherwise prohibited.

Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the customer is entitled under mandatory law to bring proceedings in another UK jurisdiction. Nothing in these terms affects statutory rights that cannot be excluded or limited by agreement.

By confirming a booking with Camden Man With Van, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to create a clear and reliable framework for service delivery, payment, cancellation, liability, waste handling, and lawful operation across all applicable man with van bookings.